Toronto Seniors Helpline is a partnership between WoodGreen Community Services (lead agency), Home and Community Support Services Toronto Central and Les Centres d’Acceuil Heritage. Our team of registered social workers offers system navigation and warm referrals to community support services in Toronto who are serving seniors. Based on a seniors’ postal code, we will help them navigate to the services they are looking for in their neighbourhood.
Toronto Seniors Helpline is open 365 days a year. We offer phone and web chat support, live answer in French and interpretation in 100+ languages.
Adults 55+ and their caregivers; able to use a phone or web chat
Program operational hours
Monday – Friday
9 AM – 8 PM
Saturdays, Sundays and Stat holidays
10 AM – 6 PM
10 AM – 6 PM
Toronto Seniors Helpline staff also offer direct supportive counseling and crisis de-escalation over the phone. If seniors are in crisis or facing isolation, compassionate, skilled staff can talk to them and offer support. If the crisis is assessed to need an in-person visit, TSH staff will connect callers to the Crisis Outreach Service for Seniors (COSS) in-person mobile crisis team as well as the Behaviour Support Outreach Team.
Toronto Seniors Helpline also supports caregivers of seniors with supportive counseling, and navigation to caregiver supports in Toronto.
Check TSH website