Our team of registered social workers offer warm referrals to community support services (30+ partner agencies in Toronto) and provide supportive and crisis counselling. We also connect callers to the Crisis Outreach Service for Seniors (COSS) for assistance, as well as the Behaviour Support Outreach Team. The Toronto Seniors Helpline is open 365 days a year. We offer phone and web chat support, live answer in French and interpretation in 100+ languages.
Quick facts
Service type: Seniors
Eligibility: Adults 55+ and their caregivers; able to use a phone or web chat
Delivery: Phone and virtual
Fee: Free
Program dates: 365 days/year
Partners: Home & Community Support Services, Les Centres d'Acceuil Heritage, 30+ community support service agencies in Toronto
Program description
Supporting resources
Program testimonials
Anonymous
Client
“Before I had a routine of going swimming four times a week. But with COVID, my routine fell apart. I’ve been trying to get back to it by calling the Seniors line. You say, “What’s your plan for the day?” You try to organize and get me focused. I find that really helpful, as I’ll then think of something and do it.”
Anonymous
Client
“The Seniors Helpline is a lifeline for me. The staff are always really good about responding even when I am upset. I try to call every day to make contact, even just for five minutes. The staff are really professional and compassionate.”
Anonymous
Client
“I was one of the first clients when Toronto Seniors Helpline formed. Counsellors change and new ones come on, and you guys did a wonderful job.”
Ready to participate?
Contact information
Rochelle McAlister
Senior Manager, Seniors' Mental Health & Addictions
(416) 405-5136
rmcalister@woodgreen.org
Location
Phone and virtual (web chat)
Hours
Phone: Monday – Friday: 9 a.m. – 8 p.m.; Saturdays, Sundays and Stat holidays: 10 a.m. – 6 p.m.
Web chat: 10 a.m. – 6 p.m. daily