Quick facts

Service type: Newcomer
Eligibility: Newcomers of all ages, including Permanent Residents, Convention Refugees, Protected Persons, Naturalized Canadian Citizens, Refugee Claimants, Temporary Foreign Workers and International Students. Program exemptions include Canadian-born citizens, visitors and visitor visa holders.
Delivery: Currently, the program is being offered virtually and in person.
Fee: Free
Program dates: Year-round

Program description

We support newcomers and refugees as they settle in Canada and start their new lives. Our team can assist with:


Accessing services: Employment, health care, housing, education, training and legal aid


Immigration questions: Citizenship, permanent residency, work permits and other issues


Applying for government income support and benefits: Ontario Works, Child and Family Benefits, Toronto Welcome Policy, etc.


Connecting with community programs: Language training, professional development, recreational activities and children’s programs


Supporting resources

Citizenship test preparation classes

This program offers citizenship test preparation classes. Learn more here.

Open PDF

Newcomer settlement services

For more information about our wide range of newcomer settlement services, check out this resource.

Open PDF

Program testimonials



“My Settlement Counsellor helped me fill out my citizenship application last year when the pandemic was unfolding in Toronto. Most of the places were closed. I would say that the quality of service of this program is top-notch. A lot of immigrants like myself have been hugely benefited by it.”



“I came to Canada in 2016 with my family from Syria as refugees with no English, no money and no support. You helped me to get a job, enrolling me in English classes and many other things for me and my family. And eventually I was able to get my citizenship last week. Thank you again.”

How you can support

Every gift makes a lasting difference in our community


Ready to participate?

Need help?

To learn more, please contact:

Contact information

Alma Betancourth

Supervisor, Family Settlement Services

(416) 645-6000 ext. 2100


815 Danforth Ave.
Toronto, ON
M4J 1L2

1491 Danforth Ave.
Toronto, ON
M4J 1N5

260 Wellesley St. E.
Toronto, ON
M4X 1G6

1533 Victoria Park Ave.
Toronto, ON
M1L 2T3

2930 Lake Shore Blvd. W
Toronto, ON
M8V 1J4

41 Chauncey Ave
Toronto, ON
M8Z 2Z2


Monday − Friday: 9 a.m. − 5 p.m.

Related programs