Settlement services for immigrants and refugees, both individuals and families.
Service type: Newcomer
Eligibility: Newcomers of all ages, including Permanent Residents, Convention Refugees, Protected Persons, Naturalized Canadian Citizens, Refugee Claimants, Temporary Foreign Workers and International Students. Program exemptions include Canadian-born citizens, visitors and visitor visa holders.
Delivery: Currently, the program is being offered virtually and in person.
Program dates: Year-round
We support newcomers and refugees as they settle in Canada and start their new lives. Our team can assist with:
Accessing services: Employment, health care, housing, education, training and legal aid
Immigration questions: Citizenship, permanent residency, work permits and other issues
Applying for government income support and benefits: Ontario Works, Child and Family Benefits, Toronto Welcome Policy, etc.
Connecting with community programs: Language training, professional development, recreational activities and children’s programs
Citizenship test preparation classes
This program offers citizenship test preparation classes. Learn more here.
“My Settlement Counsellor helped me fill out my citizenship application last year when the pandemic was unfolding in Toronto. Most of the places were closed. I would say that the quality of service of this program is top-notch. A lot of immigrants like myself have been hugely benefited by it.”
“I came to Canada in 2016 with my family from Syria as refugees with no English, no money and no support. You helped me to get a job, enrolling me in English classes and many other things for me and my family. And eventually I was able to get my citizenship last week. Thank you again.”
Due to COVID-19, the program is currently offered in a hybrid model, both virtually and in person.
If you are interested in this program, please contact (416)-405-5100 to connect with a Settlement Counsellor, or fill out this form.
To learn more, please contact:
Manager, Family Settlement Services
(416) 645-6000 ext. 2100
815 Danforth Ave. Toronto, ON
1491 Danforth Ave. Toronto, ON
260 Wellesley St. E. Toronto, ON
1533 Victoria Park Ave. Toronto, ON
2930 Lake Shore Blvd. W Toronto, ON
41 Chauncey Ave Toronto, ON
Monday − Friday: 9 a.m. − 5 p.m.
Employment Skills for Level 1 Pre-Apprenticeship in Plumbing
In partnership with George Brown College, this 14-week skills training program provides newcomers and jobseekers with an opportunity to start their skilled trades career in plumbing. Participants will engage in 5-weeks of academic upgrading and have access to additional supports to assist them with their training throughout the program.
The Newcomer Women Entrepreneurship Program (NWEP) is a free online training program for English and Arabic-speaking women who are interested in learning and developing entrepreneurial skills to start a business.
The Newcomer Community Integration Program (NCIP) works to address barriers experienced by newcomer immigrants and refugees who identify as women. We help to improve access to supports and opportunities that foster social and economic integration.
The Youth Wellness Centre is a welcoming and inclusive space offering a range of services, including financial counselling, settlement programs, mental health support and access to community-based services to find supportive housing and employment opportunities.
Employer Engagement for Immigrant Integration (EEII)
The Employer Engagement for Immigrant Integration (EEII) program supports newcomer professionals to improve their cross-cultural communication skills and connect with employment opportunities. We provide customized support to help clients build their network, understand the expectations of Canadian employers and adapt to workplace culture.
The Youth Possibilities Project (YPP) is funded by Service Canada’s Youth Employment and Skills Strategy. The program is open to youth aged 15 – 30 and offers 4 weeks of paid pre-employment training, followed by a 10-week paid job placement. With support from a job developer, participants explore their career options, secure a placement opportunity in their chosen field and gain valuable work experience and practical skills.
The Mentoring Partnership connects skilled immigrants with Canadian professionals in their field. Newcomers work with mentors to understand Canadian industry trends and the local labour market, develop more effective job search strategies and build their professional network.
Commitment required: 18 hours over three months (about 1.5 hours per week)
Delivered in partnership with George Brown College, this free training program is designed to address the challenges faced by women in trades and prepare participants for entry-level work in the manufacturing sector. It includes 14 weeks of CNC training and employability skills training, as well as an 8-week paid job placement.
Building Code Skills Development for Internationally Trained Individuals
Delivered by George Brown College in partnership with WoodGreen, this 20-week skills-training program prepares internationally trained job seekers for the role of Building Official, working in the construction sector or public administration.
Industrial Mechanic Millwright Pre-Apprenticeship Program
This free program equips students with skills related to the millwright trade, which involves installing, maintaining, diagnosing and repairing industrial machines. Delivered by George Brown College in partnership with WoodGreen, the program includes trade readiness, employment preparation and academic upgrading.
With English Language training, newcomers can expand employment opportunities and access government services and community resources. We provide child care during class and support with transportation expenses for our in-person sessions.