The Crisis Outreach Program Support Student supports seniors experiencing crises through supervised outreach, assessment, service planning, and referrals. Completes professional documentation, participates in training, and gradually manages a small supervised caseload.

Responsibilities

• Work alongside experienced members of the Crisis Outreach Service for Seniors (COSS) team by: Participating in crisis shifts – visiting clients in their homes or community locations to assess client needs and develop service plans.
• Referring clients and caregivers to a range of community programs and services, including those related to mental and physical health, eviction prevention, food security, substance use, social activities, transportation, and financial assistance.
• Completing service documentation requirements in a professional manner.
• Participating in ongoing training and education when appropriate.
• Expected to take on a small case load of clients in the latter part of their time with the COSS team, but will be guided and supervised throughout the process.

Qualifications & Skills

• Currently enrolled in a Master of Social Work program
• Registration in good standing with the Ontario College of Social workers and Social Service Workers is an asset
• Crisis intervention and CPR training is an asset
• Experience supporting adults with mental health and substance use issues
• Some knowledge or experience in crisis intervention
• Knowledge or experience in the areas of case management and supportive counseling
• Ability to work from a client-centered and trauma-informed approach
• Some knowledge of issues affecting older adults and geriatric populations
• Excellent verbal and written communications skills
• Self-directed and independent but also experienced in or willing to work as a member of multi-disciplinary team
• Applied computer skills (MS word, excel, and Internet)
• Ability to communicate in another language is an asset
• Currently enrolled in a Master of Social Work program

Screening Requirements

• Cover letter and Resume
• Online Application
• Interview
• Vulnerable Sector Screening
• 2 References

Training & Learning Opportunities

• Volunteer & Student Services provides orientation, self-learning training packages and other career development opportunities.
• Specific and technical training will be provided by the direct supervisor.