The Career Success Support Student supports Career Success Coaches with client engagement, retention, and employment service delivery. Conducts outreach, schedules appointments, prepares meetings and workshops, maintains records, tracks outcomes, and researches resources.

Responsibilities

• Assist with client outreach and follow-up calls
• Support appointment scheduling and confirmation
• Assist staff with client engagement and retention activities
• Support preparation for client meetings and workshops
• Assist with data entry, documentation and maintaining accurate client records
• Support outcome tracking and follow-up activities
• Conduct research on community resources, employers, training opportunities and employment programs
• Participate in team meetings and contribute ideas to improve client engagement and service delivery
• Observe and support Employment Counsellors/Career Success Coaches during client interactions, where appropriate

Qualifications & Skills

• Strong communication and interpersonal skills, with the ability to engage clients respectfully and professionally.
• Strong organizational and time management skills to support client follow-ups, appointment scheduling, and administrative tasks.
• Comfortable contacting clients by phone and email to support engagement and employment follow-up.
• Accurate data entry and documentation skills, with attention to detail when updating client records and tracking outcomes.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
• Ability to maintain confidentiality and follow privacy policies when handling client information.
• A compassionate, inclusive, and client-centred approach to supporting people from diverse backgrounds.
• Willingness to learn, receive feedback, and work collaboratively
• Experience using spreadsheets, databases, or client management systems to maintain records and track activities.
• Ability to communicate in an additional language
• Currently enrolled in Social Service Work, Social Work, Career Development, Community Services, or a related program.

Screening Requirements

• Cover letter and Resume
• Online Application
• Interview
• Vulnerable Sector Screening
• 2 References

Training & Learning Opportunities

• Volunteer & Student Services provides orientation, self-learning training packages and other career development opportunities.
• Specific and technical training will be provided by the direct supervisor.