WoodGreen’s Income Tax Clinic operates in partnership with the Canada Revenue Agency (CRA) through the Community Volunteer Income Tax Program (CVITP). We provide free, in-person and remote tax filing services to people from diverse backgrounds and circumstances, including seniors, newcomers, people living with disabilities, caregivers, youth and individuals and families experiencing financial hardship.

Our volunteers work directly with clients to prepare their tax returns, answer questions, and help them understand the benefits and credits they may be eligible for, making the tax-filing process easier to navigate.

We provide comprehensive training and ongoing support from experienced staff and lead volunteers, so you will have guidance as you learn. We offer tax services in person and remotely, helping make free tax support more accessible across our community.

Applications are now open for the upcoming tax season. You will be contacted in November to schedule an interview.

Responsibilities

As a tax preparer volunteer with the WoodGreen Tax Clinic, you will:

• Complete online and in-person tax trainings provided by WoodGreen and the CRA
• Prepare and file client tax returns using UFile software
• Help clients identify applicable tax benefits and credits, explain tax return results and answer basic tax-related questions
• Provide welcoming, respectful and supportive service including using interpretation services when needed
• Follow WoodGreen and CRA policies, procedures, and privacy requirements
• Work alongside staff and volunteers to provide accurate and timely services

Skills & Qualifications

We are looking for volunteers who:

• Are respectful, patient and empathetic when working with people from diverse backgrounds and life circumstances
• Communicate clearly in English (minimum Level 6 Canadian Language Benchmark required)
• Have strong computer skills, are confident navigating digital tools and learning new software (including UFile, Microsoft Teams, etc.)
• Are reliable, detail-oriented, willing to learn and comfortable working as part of a team
• Previous experience preparing Canadian personal income tax returns or familiarity with Canadian tax documents and policies is an asset but not required

Eligibility Requirements

You must be:

• Be 18 years of age or older
• Have a valid Social Insurance Number (SIN) that cannot expire at any time during the year you volunteer
• Have filed your 2025 income tax return
• Apply for and maintain an active EFILE number and RepID
• Provide a clear Vulnerable Sector Screening Check
• Provide 2 references

NOTE FOR REMOTE VOLUNTEERS: You must also have a Windows computer that can run UFile software, reliable internet access and a private space to speak with clients over the phone and protect their information

Commitment

• Training: Successfully complete all mandatory online and in-person trainings in February 2027 before beginning volunteer shift
• Commitment: A minimum of two 3-hour shifts per week, maintaining a weekly schedule throughout tax season (March to end of May 2027). Morning, afternoon, evening, or Saturday shifts may be available depending on location and program needs.

Locations

• 815 Danforth Avenue
• 1533 Victoria Park Avenue
• 2930 Lakeshore Blvd West
• Remote