Tax Preparer Volunteer

Registration is required
This service is offered in-person and/or remote
815 Danforth Avenue, Toronto

About the position

Program Overview



Join the WoodGreen Tax Clinic for an exciting and fulfilling volunteer experience, where you can make a meaningful impact by preparing tax returns for individuals and families who are living on a low income.


WoodGreen’s Financial Empowerment Program aims to alleviate and assist individuals in transitioning out of poverty by utilizing innovative approaches to address financial challenges. In partnership with the Canada Revenue Agency, the Financial Empowerment program offers a valuable opportunity to volunteer in our Community Volunteer Income Tax Program (CVITP). We serve thousands of clients annually, providing professional, free tax filing services to marginalized populations.


As a volunteer, you’ll engage with clients, prepare their tax returns, and assess their eligibility for additional benefits. We provide comprehensive training, including interactive online sessions and on-the-job mentoring, ensuring you have the necessary skills and resources to excel in your role. We are proud to offer both virtual and in-person tax preparation options, enabling us to continue serving our clients effectively.


Position Summary


This volunteer position is for the 2024 tax season (starting at the end of February) with the possibility of starting earlier if interested and depending on program needs.


As a tax preparer volunteer with the WoodGreen Tax Clinic, you will:


  • Participate in income tax training offered by WoodGreen as well as trainings offered by the Canada Revenue Agency (CRA).
  • Help clients submit their tax returns using UFile software.
  • Provide explanations of tax return results to clients and answer tax related questions.
  • Follow policies set by the CRA and WoodGreen Community Services
  • Provide high-quality support and customer service to a diverse group of clients.
  • When needed, use interpretation services for clients who have limited English-speaking skills.
  • Have an opportunity to connect with a large community of volunteers.


Skills Required


  • Volunteers work with people from diverse cultural, ethnic, and socioeconomic backgrounds, including recent immigrants, refugees, and those who are experiencing crisis. High levels of respect and empathy are required.
  • Strong conversation and interview skills, must have at minimum a Canadian Language Benchmark Level 6
  • Excellent computer and technology skills, including proficiency in multiple programs and instant messaging
  • Familiarity with Microsoft Teams software and/or UFile tax software is an asset
  • Basic knowledge of tax documents and Canadian tax policies is an asset
  • Experience filing taxes in Canada is an asset


Other Requirements


  • Must be 18 years of age or older
  • Must have a valid Social Insurance Number
  • Must apply for and have an active EFILE number and RepID
  • Must provide a clear Vulnerable Sector Screening
  • Must provide 2 references
  • If volunteering remotely must have:
    • a computer with Windows operating system and the ability to download UFile software
    • a private space to speak with clients over the phone
    • reliable internet




Volunteers are an integral part of the income tax clinic. Your gift of time, talent and energy is crucial to the success of the organization. We are counting on you to complete the following:

  • Mandatory 10-hour training (combination of self-directed online training & live training in-person) held in late January/early February.
  • Commit to volunteering at least two 3-hour shifts a week, either in-person or virtually, for the duration of tax season (March-May 2024). We ask volunteers to adhere to a schedule of the same shift each week for the full duration of tax season.



  • 815 Danforth Avenue
  • 1533 Victoria Park
  • 2930 Lakeshore Blvd W


Volunteers in action

Ready to Participate?

Please note applicants are currently being added to our waitlist.


Although we’re currently at capacity, your application ensures you’ll be considered as soon as openings arise. Your interest matters, and we’ll reach out as soon as positions become available.


Need help?

Volunteer Office

Wafaa El-Osta

(647) 248-0619


815 Danforth Ave. , Suite 300
Toronto, ON
M4J 1L2

1533 Victoria Park
Toronto, ON
M1L 2T3

2930 Lakeshore Blvd W
Toronto, ON
M8V 1J4


Monday to Friday

9AM – 5PM