Tax Preparer

Registration is required
3–6 hours per week, 3-month commitment
This service is offered on-site
815 Danforth Avenue, Toronto

About the position

WoodGreen’s Financial Empowerment Program serves to both alleviate and help people transition out of poverty by leading in the use of innovative approaches to directly address problems in the financial dimensions of the lives of low-income individuals. One of the ways we serve clients is through our annual Community Volunteer Income Tax Program (CVITP) in partnership with the Canada Revenue Agency. WoodGreen’s CVITP has a tremendous impact on the community: we serve thousands of clients completing their tax returns. Our volunteers help us put millions of dollars back into the community by ensuring marginalized populations have access to professional, free tax filing services and in turn access vital financial benefits.




  • Participate in income tax training offered by WoodGreen and the Canada Revenue Agency (CRA).
  • Help clients submit their tax returns using UFile software.
  • Provide explanations of tax return results to clients and answer tax related questions
  • Follow policies set by the CRA and WoodGreen Community Services
  • Provide high-quality support and customer service to a diverse group of clients.
  • If applicable, volunteers may be asked to use interpretation services for clients who have limited English-speaking skills.
  • Have an opportunity to connect online with a large community of volunteers.
  • We offer reference letters to all committed volunteers.



What You Bring to the Team:

  • Excellent computer and technology skills. Ability to confidently navigate between multiple computer programs and communicate using instant messaging.
  • Experience working with Microsoft Teams software and/or UFile tax software is an asset
  • Excellent communication and interpersonal skills
  • Familiarity with basic tax documents and policies related to Canadian tax system is an asset
  • Experience filing taxes in Canada is an asset
  • Comfortable working with a diverse group of volunteers and clients
  • Canadian Language Benchmark (CLB) Level 6
  • Second language is an asset




  • Mandatory 8-hour training (combination of “live” online webinars& in-person training) held in February.



Shift hours:



Tentative shift times for 2023*




Morning shift: from 10:00 AM to 1:00 PM

Afternoon shift: from 1:00 PM to 4:00 PM




Morning shift: from 10:00 AM to 1:00 PM

Afternoon shift: from 1:00 PM to 4:00 PM

*Subject to change


Volunteers must commit to two of these weekly shifts and maintain the same weekly schedule from Feb 20-April 30, 2023.

Volunteers must be able to complete 8 hours of volunteer training in February 2023.




  • Commit to volunteering a minimum 6 hours per week from February 20-April 30, 2023.
  • We ask volunteers to adhere to a schedule of the same two shifts each week (3 hours each) for the full duration of the 10-week schedule.



Screening Requirements:

  • Vulnerable Sector Screening
  • (2) References check

COVID-19 Precautions

  • WoodGreen provides volunteers with masks, sanitizer and face shields; masks are provided to clients as required
  • PPE training will be conducted to orient volunteers to COVID-19 precautions
  • Effective September 7, 2021, new volunteers will be required to provide proof of COVID-19 vaccination at least 14 days prior to commencing volunteering

Volunteers in action

Ready to Participate?

Apply now and join us to make the difference in our community.


Need help?

Volunteer Office

Wafaa El-Osta

(647) 248-0619


815 Danforth Ave. , Suite 300
Toronto, ON
M4J 1L2


Monday to Friday

9AM – 5PM