In this position as a Program Support Assistant you will:

• Manage and maintain counselling waitlist
• Complete intakes for group programs and other programs under the Mental Health, Addictions, and Developmental Services portfolio
• Enter and manage client data in internal systems while ensuring confidentiality and data accuracy
• Support referrals to appropriate programs or external services when needed
• Ability to execute general administrative tasks (ex. record-keeping, filing)
• Shadow group therapy sessions and client consultations for counselling programs

Responsibilities:

• Data Entry
• Putting together tenant programs
• Tenant file organization
• Tenant feedback forms
• File organization

You must be:

• Working towards at least a Bachelor’s in Social Sciences (ex. Social Work, Psychology, etc.) or Diploma/Post-Graduate Certificate (ex. Mental Health and Addictions, Social Service Worker, Child and Youth Care.)

What you will bring to the team:

• Comfortable with making client calls, Microsoft Office 365, client-centred communication (oral and written), anti-oppressive and trauma-informed lens
• Experience with completing intakes is an asset
• Able to work independently

Shift hours:

• Monday to Friday, 9:00 AM to 5:00 PM plus occasional evenings if interested in evening programming (with flexed hours)

Commitment:

• 3-month commitment |14 hours per week

Screening requirements:

• Resume
• Interview
• Vulnerable Sector Check (instructions will be provided upon application)
• 2 references (1 personal and 1 professional)

Training:

• Training will be provided by the program