The Program Support Student will support Newcomer Services programs that assist immigrants, refugees, and newcomers in successfully settling and integrating into their communities. This placement provides experience in settlement services, language programming, community engagement, outreach, and client support.

Responsibilities

• Assist with reception duties and client support.
• Support language classes and LINC instructors.
• Assist with outreach activities, workshops, and community events.
• Support settlement counsellors with client intake, follow-up, and service planning activities.
• Assist with documentation, databases, and client surveys.
• Support conversation circles, information sessions, and community connections programming.

You Must Be

• Currently enrolled in a program related to Community Development, Immigration and Settlement Studies, Adult Education, Community Learning, Social Services, or a related discipline.
• Interest in newcomer settlement and community services.

What You Bring to the Team

• Strong organizational and time-management skills.
• Excellent client service and interpersonal skills.
• Cultural awareness, empathy, and commitment to inclusion.
• Strong attention to detail and documentation skills.
• Ability to work independently and collaboratively.
• Additional language skills are considered an asset.

Shift Hours

• In-person placement.
• Placement schedule will be based on student placement requirements and program needs.

Commitment

• Flexible placement hours based on academic requirements.
• Available placement opportunities during Summer, Fall, and Winter terms.

Screening Requirements

• Resume review.
• Interview.
• Interest in newcomer settlement, language learning, and community development.

Training

• Volunteer and Student Services Orientation.
• Newcomer Services onboarding.
• Training on settlement services, client support, and program delivery.