The Wireless Sales Consultant is a champion of the customer experience in the wireless department. They enable our work, learn, and grow culture for our customers and associates. Passionate about wireless technology, they continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units to share their expertise. Primarily a sales position, they help our consumers and business customers achieve their working & learning goals by sharing their knowledge, experiences, and enthusiasm on the latest wireless products, services, and trends.

PRIMARY DUTIES AND RESPONSIBILITIES

 

• Connect, share and partner with customers, identify and convert wireless sales opportunities; help customers by meeting and exceeding their needs.
• Be an expert with our product and services. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
• Partner with the store team overall to create awareness of offerings, customer opportunities, product knowledge etc. Build enthusiasm for the Wireless program internally.
• Responsible for achieving personal sales goals while cultivating a referral culture across all departments. Prepare accurate quotes on wireless systems.
• Communicate to store leaders and other business units, relevant sales information, inventory levels and any product issues. Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. Support asset protection procedures and privacy standards by securing company assets and physical inventory and protecting customer information.

• Identify and communicate suggestions for improvements.

• Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc).

• Operational excellence and customer experience are important aspects of the role. They will activate in Carrier portals and operate POS software, follow all loss prevention measures and ensure the cleanliness and store standards of the wireless department.
• Effectively resolves customer concerns and escalates to management when appropriate.
• Ensures proper follow-up on all special orders and transfers placed in the department.

Provide stakeholders with relevant sales information. Actions stock level concerns and product problems and follows up with home office as required.
• Proactively models and ensures team's understanding of and adherence to all privacy policies.
• Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures.
• Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.
• Accountable to understand general company policies and provide guidance to staff as needed.
• Ensures associates check and understand all sources of communication for information (white boards, bulletin boards, portal, etc).
• Identifies and communicates suggestions for improvements in all areas of business.
• Ensures the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained.
• Responsible for the safe and proper use of all store equipment and are required to inform management of any maintenance issues regarding the equipment.
• Promotes and maintains a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager.

 

As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.

 

KNOWLEDGE / SKILL REQUIREMENTS

• Demonstrates strong selling ability.
• Demonstrates ability to coach others.
• Capacity to communicate with clients effectively using a variety of mediums.
• Ability to resolve clients concerns in a diplomatic manner.
• Ability to make decisions with integrity that supports company guidelines and makes good business sense.
• Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers.
• Ability to work effectively with ongoing distractions is necessary.
• Can engage appropriately and work as part of a team.
• Capacity to work independently and seek out assistance as required.

 

RECOMMENDED QUALIFICATIONS

• 3 months to 1 year of wireless sales or sales experience

• Customer focus and service orientation
• Technology savvy

• Bias for action with effective planning and prioritization

• Capacity to work independently and seek out assistance as required

• Curious

• Approachable

• Passionate

• Solutions Finder