General Description: Client Experience Surveyor will support WoodGreen’s quality improvement and client engagement goals by engaging with a diverse range of individuals and caregivers who access services in WoodGreen’s Community Care Unit (crisis services for seniors, mental health supports, case management, supports for parents of children with disabilities, caregivers, etc.) to collect their feedback using the Ontario Perception of Care (OPOC-MHA) tool. Hybrid position: Working from WoodGreen’s office and in the community.
- Collect feedback from WoodGreen’s past and current clients and/or their caregivers about their perception of care and experiences, using a provincial standardized survey: Ontario Perception of Care (OPOC-MHA):
o Conduct surveys over the phone.
o Send online surveys to past and current clients by email.
o Conduct in-person surveys (in WG offices and/or clients’ homes)
- Ask standardized questions and record answers in an electronic database.
- Enter paper-copy survey information into the electronic database.
- Keep a log sheet of surveys sent out to clients per program.
- Share feedback from clients’ interactions and experiences with completing surveys.
- Compassion for individuals living with mental health and/or substance use issues, neurodivergent individuals, individuals affected by poverty, under housing, and related concerns.
- Strong interpersonal and communication skills (verbal and written)
- Experience working with and supporting diverse and marginalized communities.
- Technical skills for data entry of surveys into electronic database.
- Strong computer literacy and proficiency; familiarity with Microsoft Office suite; and experience inputting information into electronic databases.
- Personal knowledge or lived/living experience of issues that affect communities and populations served by WoodGreen is a strong asset.
- Demonstrated commitment to principles of social justice, anti-oppression, anti-racism, equity and inclusion.
- Proficiency in second language (especially, Urdu, Hindi, Bengali, Punjabi, Arabic, Farsi, Cantonese, Chinese, Tagalong, Spanish, French) is a strong asset.
- Dedicated support from staff supervisor who you can go to with questions/concerns.
- Training on how to collect client feedback in a supportive, engaging, and non-judgmental manner.
- Reimbursement for TTC travel if visiting people in the community.
- Access to computers/phones to support survey collection.
- Overview of mental health and/or substance use and related concerns.
- How to effectively engage clients in a respectful way.
- How to work with clients who are neurodivergent and/or have cognitive impairments and may need additional support with completing such tasks.
- Health & Safety considerations for home visits if going into clients’ homes.
- Client confidentiality and privacy guidelines.
- Specific training on how to use OPOC-MHA and the online database.
Time commitment: Minimum 3-4 months; 1 shift: 2-4hours/week
Start date: September 2023 and ongoing.
Important Note: while you are filling out the application form, scroll down to the Screening Questions related to the Volunteer role you are applying to. You may skip screening questions related to different roles you are NOT applying to.