Feedback Process

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Receiving feedback on the manner in which program and services were delivered to persons with disability must be incorporated into all program and unit feedback forms. The feedback process should be available in a variety of formats to accommodate various disabilities. Clients should be advised that they can submit feedback on the customer service that they received through the completion of the onsite Customer Service Feedback form, through the online link on the WoodGreen’s website, by sending an email to customerservice@woodgreen.org or by calling 416-645-6000 ext. 5222. All feedback will be forwarded to the appropriate Unit Director for follow-up action. All complaints will be handled according to WoodGreen Client Complaint Process. When the client has requested a response to their feedback, an initial response will be provided within 3 business days.

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